Terms of sale

01Who we are

In short Placemade is a marketplace for California makers, operated by Provencio & Co LLC. You buy from Placemade, and each maker packs and ships their part of your order.

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02Orders and payment

In short You pay once for the whole order. Prices are in US dollars and include [tax handling].

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03Shipping and delivery

In short Each maker ships their own box. Arrival dates are estimates. See How shipping works.

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04Returns and refunds

In short See our Returns page for what can come back and how refunds work.

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05Products

In short Makers are responsible for their goods and labels. We review them against our standards before they’re listed.

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06Your account

In short Keep your sign-in safe. You’re responsible for orders placed from your account.

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07Text messages

In short Order texts, only if you ask for them. Reply STOP to stop, HELP for help. Msg & data rates may apply.

Placemade order texts are sent by Placemade, operated by Provencio & Co LLC, to shoppers who tick “Text me order updates” at checkout and makers who turn on “Text for every new box” in the maker portal. Shoppers get order confirmed, box shipped and out-for-delivery texts; makers get a text for each new box to pack. Texting is never required to buy or sell.

Message frequency varies with your orders. Msg & data rates may apply. Reply STOP to any text to stop getting them; we confirm with one last text. Reply HELP for help, or write to hello@placemade.shop.

Carriers aren’t liable for delayed or undelivered messages. How we handle your mobile number is in our Privacy policy, under Text messages.

08Changes to these terms

In short If we change these terms, we’ll update the date above and tell account holders by email.

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