FAQ
Orders and shipping
Why did my order come in more than one box?
Each maker packs and ships their own box from where it was made. You pay once, and each box gets its own tracking.
How much is shipping?
Each maker sets their shipping price and a free-shipping amount. Your bag shows both before you pay. How shipping works
Can I change my order?
Write to us as soon as you can. Once a maker has packed your box, we can’t change it, but we can help with a return.
Do you ship outside the United States?
Not yet.
Products and standards
Who decides what’s on Placemade?
Our team. A person reads every application, label and spec sheet, and we use or taste everything before it’s listed. Our standards
What do the badges mean?
Each has one written definition, earned in review and re-checked every year. See the badge glossary
Is everything made in California?
Yes. Made or grown here, not just designed here. New regions will open with the same standards.
Your account
Do I need an account to order?
No. You can check out as a guest and make an account afterwards to keep your orders and tracking together.
How do I see my tracking?
In your account under Orders, box by box, and in the email that arrives when each box ships. Your orders
For makers
How do I sell on Placemade?
Apply on the Sell with us page. We review every application by hand and reply within ten business days. Sell with us
Do you hold inventory?
No. You keep your stock and ship each order yourself.
Still need a hand?
Write to us and a person will answer, usually within [one business day].
Contact us